Personal identification information


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,


Users may, however, visit our Site anonymously.


We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Return and Refund Policy


Conditions of returning money for purchased tours and excursions:


1. Full refunds are made only in the following cases:


Cancellation of the tour (excursions) by the organizer;

Transferring the tour to another date (if the date is not suitable for you).

2. If you refuse a tour (excursion) on your own initiative before the date of its start:


- no later than 7 working days prior to the start of the tour - we return 85% of the cost;

- from 6 to 4 working days before the start of the tour - we return 50% of the cost;

- from 3 to 2 business days before the start of the tour - we return 20% of the cost;

- less than 1 working day before the start of the tour, if you do not go on an excursion - we do not return the payment.

If the tourist or travel agent reports a valid reason for cancellation of the tour (health status, etc.) and will have proper confirmation, we reserve the right to consider partially / or in full the issue of repayment.


If you want to start the reclamation process, you need to contact us at e-mail opentour.headoffice@gmail.com or phone +382 67 333 977 in order to send you The Request for complaint.


Web browser cookies


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information


Kotor Open Tour collects and uses Users personal information for the following purposes:


To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order.

We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Third party websites


Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


Changes to this privacy policy


Kotor Open Tour has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Reclamation Policy/Complaint procedure


Tour Tickets sold through our online website are accompanied by legally required documentation. If there is a need to process a quality complaint of an item, we will fulfill all the legally defined obligations for the seller, in the same way as if you have purchased the goods in a classic store.


The complaint/reclamation procedure is initiated at the request of the buyer by completing the Request for complaint on the quality of the service.


Kotor Open Tour doo does not assume any responsibility for customer mistakes, wrongly purchased tickets, or any other mistakes that relate to your actions when purchasing on the website. If you experience irregularitiesin the purchase of tickets on the website or you did not get the purchased service, please contact the Customer Service (+38111 40 77 345 or opentour.headoffice@gmail.com) and we will endeavor to correct irregularities in order for you to get the purchased service.


Your acceptance of these terms


By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Kotor Open Tour


Stari Grad BB Kotor 85330, Montenegro

+382 67 333 977

+382 69 153 328

+382 69 224 015